Your website is one of your most important business tools, so choosing who builds and maintains it matters. Whether you’re in Portsmouth, Concord, the Lakes Region or the Mount Washington Valley, these are the questions I’d ask any web developer before signing on, including me.
1. Who will actually do the work?
Many agencies sell the project and hand it off to junior staff or overseas contractors. Ask who will design, build and support your site, and who you’ll communicate with day to day.
2. Will I own my website and domain?
Your domain should be registered in your name, and you should have full administrator access to your site and hosting. Avoid arrangements where a developer holds all the keys.
3. What platform will you use, and why?
WordPress, Squarespace and others each have strengths. A good developer explains why a platform fits your needs rather than using the same tool for everything.
4. Can I edit the site myself?
Ask to see how everyday changes like text, photos and blog posts are made, and whether training is included.
5. Where will my site be hosted?
Hosting affects speed, security and reliability. Ask what’s included: backups, SSL, security, updates and support.
6. What happens after launch?
Websites need ongoing updates and backups. Ask whether the developer offers maintenance, what it costs and how quickly they respond when something breaks.
7. How do you handle SEO?
At minimum, a new site should launch with proper page titles, meta descriptions, a sitemap, fast load times and redirects from any old pages.
8. Can I see sites you’ve built and talk to past clients?
A portfolio shows style; references tell you what working together is really like.
9. How do you price projects and ongoing work?
Get a clear scope, a clear price and clear terms for changes, hourly work and late payments before you start.
10. Do you know my market?
A developer who knows New Hampshire, its towns and its customers can help you speak to your local audience and show up in local search.
Why I Ask These Questions Too
At Thirst Productions, I’m your primary contact and lead developer, your site and domain are yours, and I work with businesses and nonprofits across New Hampshire and beyond. If you’re comparing options, I’m happy to answer every one of these questions for you.
Rich Collins is the owner and lead developer of Thirst Productions, a WordPress web design, hosting and support business based in Chocorua, New Hampshire. Email me with questions about your website.