FAQs

What It Means to Run a WordPress Website

WordPress FAQs: Best Practices for Running Your Website

WordPress powers a huge share of the websites on the internet, from small local businesses to major brands. It’s flexible, affordable and easy to edit, but like anything worth owning, it needs regular care. Below are 40 of the most common questions I hear about running a WordPress website, along with the best practices I follow for every site I build and maintain.

I’m Rich Collins, a WordPress developer based in Chocorua, New Hampshire, in the Mount Washington Valley. When you work with Thirst Productions, you work with me: a real human being who is your primary contact and lead developer. No ticket queues, no chatbots and no getting passed from one account manager to the next. When you email, you get me.

Have a question that isn’t answered here? Just ask.

Hosting & Performance
Does it matter where my WordPress site is hosted?

Yes, more than most people realize. Your host determines how fast your site loads, how often it goes down, how well it’s protected at the server level and how quickly problems get fixed. Cheap shared hosting puts your site on a crowded server with hundreds of others. Managed WordPress hosting is built specifically for WordPress, with server-level caching, automatic backups, malware scanning and support staff who actually know WordPress. For a business website, it’s worth the difference. I host my clients’ sites on premium managed WordPress hosting, and because I’m their developer as well as their host, there’s always a real person in New Hampshire who knows their site inside and out.

What is managed WordPress hosting?

Managed WordPress hosting is hosting where the provider handles the technical side of the server for you: performance tuning, security patches, PHP updates, daily backups, staging sites and SSL certificates. It typically costs more than bargain hosting, but you’re paying for speed, reliability and expert support instead of a server you have to babysit yourself.

Why is my WordPress site slow?

The most common causes are underpowered hosting, too many plugins, oversized images, no caching and a heavy theme or page builder. Third-party scripts like chat widgets, ad trackers and social feeds can also add seconds to every page load. The fix usually starts with a performance audit to find the biggest bottlenecks rather than guessing. I run these audits myself and explain the results in plain English.

How fast should my website load?

Aim for your main content to appear in about two and a half seconds or less on a phone. Google measures real visitor experience through what it calls Core Web Vitals, which look at how fast the page loads, how quickly it responds to taps and clicks, and whether the layout jumps around while loading. Faster sites keep more visitors and tend to rank better.

Do I need a CDN?

A CDN (content delivery network) stores copies of your site’s images and files on servers around the world so they load from a location close to each visitor. Many managed hosts include one. If most of your customers are local, here in New Hampshire for example, a CDN matters less for speed but still adds a layer of protection against traffic spikes and some attacks.

Updates & Maintenance
How often should WordPress be updated?

Security updates should be applied as soon as possible, ideally within days of release. Plugins and themes should be checked and updated at least every week or two. Major WordPress releases are worth a quick test on a staging site before going live. Regular, small updates are far safer than letting a site go months without attention and then trying to catch up all at once.

Can updates break my website?

Occasionally, yes. A plugin update can conflict with your theme or another plugin, or an older plugin may not be compatible with a newer version of WordPress or PHP. That’s why I always take a backup before updating, test larger updates on a staging copy first and check the site afterward. The risk of a broken layout is small and fixable; the risk of an outdated, hackable site is much bigger. And if something does go sideways, you’re not filing a support ticket and waiting. You’re emailing me directly.

Should I turn on automatic updates?

Automatic updates for minor WordPress security releases are a good idea and are on by default. For plugins, auto-updates are helpful for simple, well-maintained plugins, but I prefer to manage updates for page builders, e-commerce and other critical plugins by hand so someone is watching if something goes wrong.

What is PHP and why does my version matter?

PHP is the programming language WordPress runs on, and it lives on your web server. Each PHP version only receives security fixes for a limited time, and older versions are slower and more vulnerable. Running a current, supported PHP version is one of the most important things you can do for your site’s security and speed. Learn more about PHP security for WordPress.

What does ongoing WordPress maintenance include?

Good maintenance covers core, plugin and theme updates, regular off-site backups, uptime and security monitoring, PHP version checks, broken link and form testing, and small content updates. It’s the website equivalent of changing the oil in your car. On my maintenance plans, I’m the one doing the work, so the person you hear from is the same person who knows your site. See my WordPress maintenance and support plans.

Security
Is WordPress secure?

WordPress core is well maintained and secure. Most hacked WordPress sites are compromised through outdated plugins or themes, weak passwords, poor hosting or abandoned software, not WordPress itself. A well-maintained WordPress site on good hosting is a very safe platform for a business website.

What are the most important security steps for a WordPress site?

Keep everything updated, use strong unique passwords with two-factor authentication, limit who has administrator access, remove unused plugins and themes, run a supported PHP version, use a reputable host with server-level protection, install SSL and keep regular off-site backups. Those basics prevent the vast majority of problems.

Do I need a security plugin?

A security plugin can add a firewall, login protection and malware scanning, which is useful on many hosts. On good managed hosting, much of that protection is handled at the server level, so a lightweight plugin may be all you need. Keep in mind that no plugin can protect you from problems on the server itself, like an outdated PHP version.

How do I know if my site has been hacked?

Warning signs include unfamiliar admin users, strange redirects to spam sites, new pages or links you didn’t create, Google warnings in search results, a sudden drop in traffic, emails from your host about malware or a site that suddenly slows down. If you notice any of these, act quickly: the longer malware sits on a site, the more damage it can do. If you’re a New Hampshire business and something looks wrong, email me. You’ll hear directly from the person who will fix it.

What is SSL and do I need it?

SSL encrypts the connection between your site and your visitors, which is what puts the padlock and “https” in the browser address bar. It’s essential: browsers label sites without it as “Not Secure,” Google favors secure sites, and any site with a contact form should protect the information people send. Most good hosts include free SSL certificates.

Backups & Recovery
How often should my website be backed up?

At minimum, daily. If your site changes often, such as an online store or a site taking bookings, more frequent backups are worth it. The right frequency comes down to a simple question: how much work could you afford to lose?

Where should my backups be stored?

At least one copy should be stored somewhere other than your web server, such as cloud storage or your host’s separate backup system. If your only backup lives on the same server as your website and that server fails or gets hacked, you lose both.

Are my host's backups enough?

Host backups are a great first line of defense, but they’re usually kept for a limited number of days and they’re tied to that one hosting account. An independent off-site backup gives you a second safety net and makes it much easier to move your site if you ever change hosts.

How do I test that a backup actually works?

The only way to know a backup works is to restore it. Periodically restoring a backup to a staging site confirms that the files and database are complete and usable. It’s much better to find out a backup is broken during a test than during an emergency.

What happens if my site goes down?

First, check whether it’s down for everyone or just you, then contact your host. Common causes include server problems, an expired domain or hosting account, a plugin conflict after an update or a hack. Uptime monitoring alerts me as soon as a site goes offline, so problems often get fixed before most visitors notice. And since my clients work with me directly, there’s no support queue between a problem and the fix.

Content & Editing
Can I edit my own website?

Yes. That’s one of WordPress’s biggest strengths. Once your site is set up, you can update text, swap images, add blog posts and edit pages yourself. I set up client sites so the everyday edits are easy and the more complex parts of the design are harder to break by accident. Prefer not to do it yourself? Just email me the changes and I’ll take care of them.

What is a staging site?

A staging site is a private copy of your live website where changes, updates and redesigns can be tested safely. Once everything looks right, the changes are pushed to the live site. It’s one of the best ways to avoid surprises.

How should I size and optimize images?

Resize photos before uploading. Most images don’t need to be wider than about 2,000 pixels, and many can be much smaller. Use compressed formats like WebP or optimized JPEGs, and give every image descriptive alt text. Large, unoptimized photos are one of the most common reasons sites load slowly.

How often should I add new content?

Consistency matters more than volume. Regularly updated pages, news and blog posts give visitors a reason to return and show search engines your site is active. Even one solid, useful post a month is better than a burst of posts followed by a year of silence. For local businesses, posts about community events, seasonal services and local projects are great for both customers and search engines.

Should I clean up old content?

Yes. Outdated pages, expired events, old pricing and broken links make a business look neglected and can confuse visitors. Review your site at least once a year, update what’s still useful, redirect or remove what isn’t, and make sure your contact information, hours and services are current.

SEO & Visibility
Is WordPress good for SEO?

Very. WordPress produces clean, search-friendly pages, and with an SEO plugin like Yoast you can control page titles, meta descriptions, sitemaps and how your pages appear in search results. The platform gives you a great foundation; good content and a fast, secure site do the rest.

What's the difference between a page title and a meta description?

The page title is the clickable headline that shows up in Google results and browser tabs. The meta description is the short summary underneath it. Neither guarantees rankings, but well-written titles and descriptions help people decide to click on your result instead of a competitor’s. Learn more about my SEO services.

How long does SEO take to work?

SEO is a long game. New pages can take weeks to be indexed and months to reach their full ranking potential, depending on competition. Technical fixes can show results faster, while building authority through content and links takes ongoing effort.

Do I need Google Analytics and Search Console?

Yes. Google Analytics shows who visits your site and what they do. Google Search Console shows how your site performs in Google search, which search terms bring people in and whether Google has found any problems. Both are free and essential for making informed decisions about your website.

How do I show up in local search results?

Claim and complete your Google Business Profile, keep your business name, address and phone number consistent everywhere online, create pages for the towns and services you offer, and encourage happy customers to leave reviews. Local search rewards businesses that are clearly relevant to the area they serve. For New Hampshire businesses, that might mean pages for the Seacoast, the Lakes Region or the Mount Washington Valley, areas I know well because I live and work here. Learn more about my work across New Hampshire.

Plugins, Themes & Builders
How many plugins is too many?

There’s no magic number. Quality matters more than quantity. Twenty well-coded, actively maintained plugins can run better than five poorly built ones. The rule of thumb: only install what you actually need, delete what you don’t use and avoid plugins that haven’t been updated in a long time.

How do I choose a good plugin?

Look for plugins that are updated regularly, have a large number of active installs, good reviews, responsive support and compatibility with your version of WordPress. Be wary of plugins that haven’t been updated in a year or more, and never install “nulled” or pirated premium plugins. They’re a common source of malware.

What is a page builder like Divi?

A page builder lets you design pages visually by dragging and dropping elements instead of writing code. Divi, which I use on many of my New Hampshire clients’ sites, makes it easy to create custom layouts and to edit them later. Page builders are powerful, but they need to be kept updated and used thoughtfully to keep sites fast.

Should I use a child theme?

If your theme’s code has been customized, yes. A child theme keeps your customizations separate from the main theme, so theme updates don’t wipe out your changes. If all of your customization is done through the theme’s settings or a page builder, a child theme is often unnecessary.

What should I do with plugins and themes I'm not using?

Delete them. Deactivated plugins and unused themes still sit on your server and can still be exploited if they contain a vulnerability. Keep your active theme, one default WordPress theme as a backup and only the plugins you actually use.

Ownership, Costs & Getting Help
Do I own my WordPress website?

You should. WordPress itself is free, open-source software, but make sure your domain name is registered in your name, and that you have administrator access to your site, your hosting account and any premium plugin licenses. If a past developer holds all the keys, it’s worth getting that sorted out now, before you need it.

How much does it cost to run a WordPress website?

WordPress is free, but running a professional site has ongoing costs: domain registration, hosting, premium themes or plugins, and maintenance. Hosting and maintenance are where quality pays off most. Saving a few dollars a month rarely makes up for a slow, hacked or broken site.

Who should have administrator access?

As few people as possible. Give each person their own login, use the lowest role that lets them do their job (for example Editor or Author instead of Administrator) and remove access for staff or contractors who no longer need it. Never share a single login among multiple people.

Should I keep a record of my website's logins and accounts?

Absolutely. Keep a secure list, ideally in a password manager, of your domain registrar, hosting account, WordPress admin, email, analytics and any premium plugin licenses. When something goes wrong or you change providers, having everything in one place saves a lot of time and stress.

When should I hire a professional?

When your website is important to your business and your time is better spent running it. A professional can keep your site updated, secure, backed up and performing well, handle emergencies quickly and help your site grow.

That’s exactly what I do. Thirst Productions is a New Hampshire-based, owner-operated business. I’m your primary contact and your lead developer, and whenever possible I do the work myself. You’ll always know who is working on your website, and you’ll always be able to reach a real person. I work with businesses and nonprofits from the Mount Washington Valley and the Lakes Region to the Seacoast, and I’m happy to meet in person locally. Contact me and let’s talk about what your site needs.

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